Digital Media Specialist
Full Time Phnom Penh Posted 3 months ago
Customer Experiences
JOB RESPONSIBILITIES
- Respond customer’s inquires through digital channels such as emails, the Bank’s website, telegram, WhatsApp, Facebook Messager by following given standard script and customer service standard of Wing Bank;
- Ensure service level or service turnaround time of messages (social media channels, emails and Bank’s website, WhatsApp, telegram, Facebook Messager) is achieved;
- Handle and resolve customer issues/complaints and/or identify and escalate priority issues/complaints to the right key person in-charge;
- Conduct complaint registration into system in timely and accurate manner;
- Provide customers with product and service consultations, specifications, terms and conditions with prepared sales script in order to achieve sales referral target;
- Act as a focal point to refer banking products to related teams for further cross-selling and achieve sales target;
- Complete call logs and prepare call reports on the timely manner;
- Contact businesses or private individuals by phone to survey about the service provided by Wing Bank;
- Keep up to date with Wing Bank’s products suite and marketing campaigns to ensure superior product knowledge.
- Handle tasks assigned by Line Manager.
JOB REQUIREMENTS
- Bachelor Degree or at least 4year University Student
- 2-3 years’ experience in digital Customer Service or equivalent
- Good Knowledge of Digital Customer Service
- Good Knowledge of Financial Bank Service
- Good Oral & written in communication, Negotiation & Problem-SolvingStrategies
