ខ្មែរ
B2B E-Commerce Client Services Executive
Full Time Phnom Penh Posted 4 weeks ago
E-Commerce Business
JOB RESPONSIBILITIES
- Doing one-to-one Wingmarket web portal training sessions with our clients to give quick introductions to their Wingmarket subscription and data available
- Providing support for our clients on a range of issues from requests to help navigating and using their Wingmarket subscription access
- Working with our clients to strengthen retention rates and pass along leads to Wingmarket sales, inside sales and consulting where applicable
- Assisting our Business Development sales team with finding insights and support for our clients using our Wingmarket Portal and Usage systems
JOB REQUIREMENTS
- Bachelor Degree in Marketing / Management / Business / Banking or similar
- A year experience in customer servicing and strong focus on providing a quality customer experience.
- A successful track record of managing and resolving client issues
- Strong experience in customer servicing and strong focus on providing a quality customer experience
- Strong influencing, problem solving and negotiation skills
- A process-driven and results-focused attitude.
- Having the right attitude based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display
- Proficient in the standard MS Office products (Excel, Word & PowerPoint)
- Good communication in English & Chinese
