ខ្មែរ
Digital Customer Service Specialist
Full Time Phnom Penh Posted 3 weeks ago
Customer Experiences
MAIN RESPONSIBILITIES
- Respond customer’s inquires through digital channels such as emails,
- the Bank’s website, telegram, WhatsApp, Facebook Messager
- Ensure service level or service turnaround time of messages is achieved;
- Handle and resolve customer issues/complaints and/or identify and
- escalate priority issues/complaints to the right key person in-charge;
- Conduct complaint registration into system in timely and accurate
- manner;
- Provide customers with product and service consultations,
- specifications, terms and conditions with prepared sales script in
- order to achieve sales referral target;
- Act as a focal point to refer banking products to related teams for
- further cross-selling and achieve sales target;
- Complete call logs and prepare call reports on the timely manner;
- Contact businesses or private individuals by phone to survey about
- the service provided by Wing Bank;
- Keep up to date with Wing Bank’s products suite and marketing
- campaigns to ensure superior product knowledge
- Handle tasks assigned by Line Manager.
JOB REQUIREMENTS
- Bachelor Degree or at least 4year University Student
- 2-3 years’ experience in digital Customer Service or equivalent
- Digital Customer Service
- Fintech Ten
- Financial Bank Service
- Oral & written in communication, Negotiation & Problem-Solving
- Strategies
HOW TO APPLY
Interested candidates are invited to send a cover letter and CV to jobs@wingbank.com.kh or click button below to apply!
