Digital Customer Service Specialist

Full Time Phnom Penh Posted 3 weeks ago

Customer Experiences


  • Respond customer’s inquires through digital channels such as emails,
  • the Bank’s website, telegram, WhatsApp, Facebook Messager
  • Ensure service level or service turnaround time of messages is achieved;
  • Handle and resolve customer issues/complaints and/or identify and
  • escalate priority issues/complaints to the right key person in-charge;
  • Conduct complaint registration into system in timely and accurate
  • manner;
  • Provide customers with product and service consultations,
  • specifications, terms and conditions with prepared sales script in
  • order to achieve sales referral target;
  • Act as a focal point to refer banking products to related teams for
  • further cross-selling and achieve sales target;
  • Complete call logs and prepare call reports on the timely manner;
  • Contact businesses or private individuals by phone to survey about
  • the service provided by Wing Bank;
  • Keep up to date with Wing Bank’s products suite and marketing
  • campaigns to ensure superior product knowledge
  • Handle tasks assigned by Line Manager.


  • Bachelor Degree or at least 4year University Student
  • 2-3 years’ experience in digital Customer Service or equivalent
  • Digital Customer Service
  • Fintech Ten
  • Financial Bank Service
  • Oral & written in communication, Negotiation & Problem-Solving
  • Strategies


Interested candidates are invited to send a cover letter and CV to jobs@wingbank.com.kh or click button below to apply!