ខ្មែរ
General Dispute Specialist
Full Time Phnom Penh Posted 4 weeks ago
Card & Payment
Job Descriptions
- Handle all inbound and outbound remittance dispute case
- Handle all local transfer between WING account dispute case
- Handle all dispute case with SME partner
- Assist Care Centre team, Sale team, Retail Store and Payment team on complaint handling from customer, WCXs, and payroll staff
- Ensuring 95% General Dispute cases are solving within SLA
- Ensure the quality and accuracy of outputs within agreed timeframes
- Ensuring the dispute resolution policies and procedures are followed by staff member
- Provide advice and support to solve customer complaints
- Proactive to solve disputes from external customer
- Proactively promote a service provider relationship with internal and external customers, based on mutual understanding of roles and agreed standards for performance and interactions
- Assist line manager to control aging SLA tracking, improve internal communication and service qualities
- Assist line manager to prepare the report to partner and internal relevant team
- Any other tasks assigned by the line manager
Job Requirements
- Degree in Law or other related fields
- Experience in investigation, compliance, finance, audit, distribution channel, legal, equivalent
- Good at investigation, analytical, and problem solving
- English proficiency, and other languages is preferred
- At least 2 years’ experience in problem solving skill
- Having experience coaching more junior team members on how to complete disputes tasks
- Having strong decision making and investigative skills
- Good communication skills, both verbal and written English Excellence organization and time management skills
- Having high level of confidentiality, integrity and business ethic
- Ability to work under pressure and tight deadlines
HOW TO APPLY
Interested candidates are invited to send a cover letter and CV to jobs@wingbank.com.kh or click button below to apply!
