NOC Supervisor

Full Time Phnom Penh Posted 3 weeks ago



  • Monitor the company's infrastructure and core applications in an effective manner.
  • Fault handling and escalation within ticket systems
  • Centralize contact point when all system goes down or disconnect.
  • Analyze and implement requirements for system/application and reporting enhancements.
  • Apply automation principles whenever possible.
  • Monitoring servers, network, Application, and virtualization technology
  • Keep incident and problem records for the IT & Risk department.
  • Provide direct supervision of NOC technicians to ensure assigned duties are completed in a timely manner.
  • Maintain NOC Technician scheduling to ensure appropriate shift coverage in a 24x7 environment.


  • Graduated bachelor’s degree in information technology or related field, preferably in the field of Computer Science.
  • Minimum 3-year experience in NOC or related field
  • Understands day-to-day IT operations and business impact.
  • Practices and standards in dealing with external partners.
  • Awareness of infrastructure performance monitoring capabilities