Senior Call Center (Night Shift)

Full Time Phnom Penh Posted 2 weeks ago

Customer Experiences


  • Approve all kind of customer’s request ticket through system in a quick and high responsible manner
  • Support & consult with Call Center, Digital Customer Service, Customer Service Support agents on complexity of inquiries and request related to account and card servicing
  • Proactively work with respective leader and head of department on gap finding for improvement
  • Support inbound call whenever there is hit call during salary day, system downtime, abnormal call traffic whenever assigned by line manager
  • Immediately report to line manager for actions if there is any internal or external fraud case is found through account and card servicing process
  • Other tasks assigned by line manager


  • 2 years’ experience in Call Center, Customer service, business communication, banking
  • Call Center & Customer service Flat form
  • Fintech Ten
  • Financial bank system
  • Process and training