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JOB RESPONSIBILITIES
- Oversee the diagnosis and resolution of technical issues reported by users, ensuring timely and effective problem-solving.
- Front-line support with all the system issues related
- Manage escalations for complex or critical issues, ensuring they are resolved promptly and effectively.
- Conduct root cause analysis for recurring issues and implement permanent fixes to prevent future occurrences.
- Provide regular reports and updates to senior management on the status of support activities, issues, and resolutions.
- Maintain clear and open communication with users, stakeholders, and other IT teams regarding support activities and system changes.
- Work closely with development, QA, network, and infrastructure teams to ensure seamless application support and maintenance.
- Coordinate with third-party vendors for support and maintenance of external applications, ensuring service level agreements (SLAs) are met.
JOB REQUIREMENTS
- Bachelor’s Degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in application support or a related IT field
- Experienced in working in banking or financial sectors or software solutions company
- Experienced in application support for enterprise level system
- Well equipped with technical expertise including architecture, functionality, and dependencies
- Has strong problem-solving abilities to diagnose technical issues
- Has knowledge of scripting language and automation
