Wing Bank is proud to introduce Wing Help, our live customer chat support feature. This feature offers a fast, efficient, and convenient way to contact our Wing Bank Care Center. Our dedicated support team is available 24/7 to help you with any issues with our products and services.

Key Benefit

CONVENIENT

Customers won't have to switch to e-mail or phone just to contact Wing Bank for support. All that customers need is the WING Bank App.

FAST

Instead of waiting in line on the phone, customers can get a quick response. Moreover, Wing Chat offers a quick message template.

FLEXIBLE

No need to stay glued to a screen until the live chat agent answers. With Wing Chat, customers can just take the conversation on the go. Without putting conversion to an end, you can still communicate with the same customer agent.

What can you do with Wing Chat?

Send a quick text message

Send a voice message

Give a rating after the conversation ended.

Send attachments such as Photos, Videos, Document

Send emoji

Here are some essential functions to solve your own problems through the Wing Bank App:

How to Unblock Your Account via Wing Help

 

Follow these steps to unblock your account safely through Wing Help:

 

  1. Open Wing Bank App.
  2. Tap Help.
  3. Select Unblock Account.
  4. Enter the new OTP code received via SMS.
  5. Follow the instructions shown on the screen to complete the process.

 

Once completed, your account will be ready to use again.

How to Reset Your PIN via Wing Help

 

Follow these steps to reset your PIN safely through Wing Help:

 

  1. Open Wing Bank App.
  2. Tap Help.
  3. Select PIN Reset.
  4. Choose the account you want to reset the PIN for.
  5. Follow the instructions shown on the screen to complete the process.

 

Once completed, you can use your new PIN to access your account again.

Unblocking your account

 

To unblock your account or reset your PIN, we will need to verify your identity first. Please provide some basic information linked to your Wing Bank account so we can confirm that the account belongs to you and help you safely continue with the request.