1. What is Customer Master Agreement of RGC Companies?
Customer Master Agreement of RGC Companies is a consolidated customer agreement that establishes the terms and conditions governing your relationship with participating companies under Royal Group Companies Ltd (“RGC Companies”). It consists of constructive and general terms governing the entire agreement and annexes by general agreements governing products and services of each RGC Company. This Customer Master Agreement of RGC Companies is designed for a pre-acceptance on starting the relationship with any one of the RGC Companies, however, it is important to note that you will be bound to only specific customer agreement that governs the products or services that you are activating. For example, if you open a bank account at Wing Bank, the Customer Agreement on Account Opening and Operation will bind you and Wing Bank, but other customer agreements on other products and services will not bind you unless you activate those products or services.
2. Why do I need to accept the Customer Master Agreement of RGC Companies?
The Customer Master Agreement of RGC Companies allows you to establish a relationship with each RGC Companies through a single agreement and reduces the need to repeatedly accept separate agreements when requesting for, subscribing to, activating or using different products or services of each RGC Companies throughout time. If you choose not to accept the Customer Master Agreement of RGC Companies, you may not be able to use the products or services of RGC Companies.
3. When does Customer Master Agreement of RGC Companies apply to me?
It will apply to you when you accept the Customer Master Agreement of RGC Companies during the application, onboarding, activation, or use of the relevant products or services offered by a participating RGC Company.
4. Which companies are covered under the Customer Master Agreement of RGC Companies?
The Customer Master Agreement of RGC Companies applies to RGC Companies who participates in the Customer Master Agreement of RGC Companies including but not limited to Wing Bank (Cambodia) Plc, Royal Group Life Insurance Plc. and other companies as updated from time to time.
5. Does accepting the Customer Master Agreement of RGC Companies automatically make me a customer of all RGC Companies?
No. Accepting the Customer Master Agreement of RGC Companies does not automatically enroll you in all products and services of the RGC Companies. You become a customer of a particular RGC Company only when you apply for, activate, or use its products or services only. Please note that the pre-acceptance of Customer Master Agreement of RGC Companies is to ease your customer journey and make transparency whereby you can always access the Customer Master Agreement of RGC Companies containing all agreements relating to all products and services of each RGC Company any time, and that each customer agreement for respective product or service under the Customer Master Agreement of RGC Companies does not make effect unless you subscribe to, activate or use those respective products or services.
6. How can I accept the Customer Master Agreement of RGC Companies?
You may accept the Customer Master Agreement of RGC Companies through relevant customer touchpoints made available by each participating company, such as mobile applications, online onboarding platforms, branches, agent-assisted channels, or other approved channels. Once accepted, you generally do not require to accept it again when using additional products or services offered by the participating companies. However, an additional information, documents, consents, or confirmations may be required from you in addition to the Customer Master Agreement of RGC Companies for particular product or service to comply with respective RGC Companies’ internal policies or applicable laws.
7. Is each RGC Company responsible for its own products and services?
Yes. Each participating RGC Company is a separate legal entity and remains solely responsible for its own products, services, operations, and regulatory obligations. If you have any concern or question regarding specific products or services provided by any participating company, you should contact directly that participating company for assistance or to resolve your issue.
8. Where can I find the latest version of the Customer Master Agreement of RGC Companies and who can I contact if I have questions?
The latest version of the Customer Master Agreement of RGC Companies is available through the relevant RGC Company’s website, mobile application, customer onboarding platform, or other channels designated by each RGC Company. If you have any questions regarding the Customer Master Agreement of RGC Companies, please contact the customer service team of the relevant RGC Companies through its designated customer support channels.
9. Will my personal data and related documents be shared among RGC Companies? If yes, when exactly and to what extent will it be shared?
Yes. Your personal data and related documents may be shared among participating RGC Companies in accordance with the applicable laws, the Privacy Policy, and your consent in the Customer Master Agreement of RGC Companies. However, accepting the Customer Master Agreement of RGC Companies does not automatically result in your data and related documents being shared with all RGC Companies. Personal data and related documents will generally be shared only when necessary to provide the products or services you request for, apply for, activate, subscribe to or use. The information and related documents will be shared to the concerning RGC Company to the extent required for such an RGC Company to process or execute its services or products for you (as you agree or request for), which may include but not limited to your name, date of birth, identification or passport information, contact information, address, and other information and related documents reasonably required for those purposes.
Exchange Rate
Chat to Support
ភាសាខ្មែរ
Support