1. Introduction

Wing Bank (Cambodia) Plc. (“Wing Bank”, “we”, “our”, or “us”) is committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information.

This Privacy Policy explains how we handle your personal data when you interact with us through WhatsApp Business messaging services, in compliance with applicable data protection regulations and Meta (WhatsApp) policies.

2. Information We Collect

When you communicate with Wing Bank via WhatsApp, we may collect the following information:

2.1 Personal Information

• Mobile phone number (WhatsApp account)
• Name (if provided by you)
• Account-related identifiers (if you choose to share)

2.2 Communication Data

• Messages sent and received
• Interaction history with our chatbot or agents
• Service requests, inquiries, or feedback

2.3 Technical Information

• Device type and operating system (limited to WhatsApp platform capabilities)
• Message delivery and interaction timestamps

3. How We Use Your Information

We use your data strictly for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver requested banking services and information
• To send service-related notifications (e.g., transaction alerts, account updates)
• To improve our services, chatbot experience, and communication quality
• To comply with legal and regulatory obligations

We do not use your WhatsApp data for unrelated purposes without your consent.

4. Use of WhatsApp Business Platform

By contacting Wing Bank via WhatsApp:

• You acknowledge that communication occurs through WhatsApp, a third-party platform operated by Meta Platforms, Inc.
• Your messages may be processed and stored by WhatsApp in accordance with their Privacy Policy.
• Wing Bank does not control WhatsApp’s infrastructure but ensures all internal handling of your data complies with banking standards.

5. Data Sharing and Disclosure

Wing Bank will not sell or rent your personal data.

We may share your data only when necessary:

• With authorized internal teams for service fulfillment
• With regulated service providers or technology partners supporting our operations
• When required by law, regulation, or competent authorities

All partners are required to maintain strict confidentiality and data protection standards.

6. Data Retention

We retain your data only as long as necessary:

• To fulfill the purposes outlined in this policy
• To comply with legal, regulatory, and audit requirements

After this period, your data will be securely deleted or anonymized.

7. Data Security

Wing Bank applies bank-grade security measures to protect your information, including:

• Encryption of sensitive data
• Access control and authentication mechanisms
• Monitoring and protection against unauthorized access

However, communication via third-party platforms (such as WhatsApp) may carry inherent risks beyond our control.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent for communication at any time

To exercise your rights, please contact us using the details below.

9. Customer Responsibility

To protect your security, you should:

• Avoid sharing sensitive information (e.g., PIN, passwords, OTP)
• Verify official Wing Bank accounts before engaging
• Report suspicious messages immediately

Wing Bank will never request confidential credentials via WhatsApp.

10. Updates to This Policy

Wing Bank may update this Privacy Policy from time to time. Updates will be published on our official channels.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data:

Wing Bank (Cambodia) Plc.

Hotline: 077 988 123

Email: info@wingbank.com.kh

Website: www.wingbank.com.kh