Wing Bank is proud to introduce Wing Chat, our live customer chat support feature. This feature offers a fast, efficient, and convenient way to contact our Wing Bank Care Center. Our dedicated support team is available 24/7 to help you with any issues with our products and services.

 

Key Benefit

CONVENIENT

Customers won't have to switch to e-mail or phone just to contact Wing Bank for support. All that customers need is the WING Bank App.

FAST

Instead of waiting in line on the phone, customers can get a quick response. Moreover, Wing Chat offers a quick message template.

FLEXIBLE

No need to stay glued to a screen until the live chat agent answers. With Wing Chat, customers can just take the conversation on the go. Without putting conversion to an end, you can still communicate with the same customer agent.

What can you do with Wing Chat?

Send a quick text message

Send a voice message

Give a rating after the conversation ended.

Send attachments such as Photos, Videos, Document

Send emoji

Here are some essential functions to solve your own problems through the Wing Bank App:

How to Unblock Account via Wing Chat

 

  • Go to the Wing Bank app
  • Click on the button ‘Chat’
  • Select on ‘Report issue’
  • Click on ‘Unblock Account’
  • Fill in the new OTP code received via SMS
  • Follow the instructions, and that's it.

How to Reset Your PIN Code

 

  • Go to the Wing Bank app
  • Click on the button ‘Chat’
  • Select on ‘Report issue’
  • Click on ‘Reset PIN Code’
  • Fill in the new OTP code received via SMS
  • Follow the instructions, and that's it.

Unblocking your account

 

When unblocking your account or Resetting Your PIN Code, you'll need to provide some basic information: your date of Birth, NID/Passport, the phone number linked to your Wing Bank account, and the details of your last transaction before the account was blocked.