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JOB RESPONSIBILITIES
- Design effective digital system training that enables confident user adoption
- Convert documented digital processes into structured learning concepts
- Improve system adoption and reduce user errors through effective training design
- Establish a scalable and structured digital training library
- Ensure training content remains aligned with system and process changes
- Design training concepts, learning objectives, and learning flows for digital systems
- Apply adult learning principles to ensure training effectiveness and retention
- Define role-based learning depth (basic / advanced / functional)
- Work closely with Digital Process Documentation team to understand SOPs and system logic
- Transform documented processes into training-ready learning structures
- Validate learning content accuracy with documentation and system owners
- Deliver digital system training sessions (virtual or in-person) when required
- Reinforce learning through practical demonstrations and use-case scenarios
- Identify recurring user errors and address them through improved training design
- Define training formats (guided walkthroughs, step-by-step demos, practice-based learning)
- Initiate and design training materials (videos, guides, demos) based on learning needs
- Ensure training content remains aligned with system and process changes
JOB REQUIREMENTS
- Bachelor’s degree in Education, L&D, Communications, Business, IT, or related field
- 3–5 years of experience in digital training, instructional design, or system training
- Experience designing training concepts for digital systems or platforms
- Experience delivering system or application training
- Portfolio of training materials, learning frameworks, or digital training programs is required
- Knowledge in Instructional design and adult learning principles, Training design methodologies (role-based, scenario-based learning), Learning content lifecycle and governance, Digital tools and platforms used for internal training
- Strong analytical and problem-solving mindset.
- Excellent communication and stakeholder engagement skills.
- Ability to work under pressure in a fast-paced environment.
