JOB RESPONSIBILITIES
- Supervise EOC operation team with their daily activities
- Follow up on vendor support
- Keep the system with the latest patch updates
- Support for EOC issues and get fixed permanently
- Support system upgrades, new features and/or product tests, and apply fixes/patches
- Adhere with the policies and procedures
- Keep incident and problem records for the IT & Risk department
- Support relevant developments assigned by management
- Support core banking infrastructure matters
- Participate in project implementation related to Core Banking and advice business stakeholders on the optimal business process – in line with Flexcube functionality
- Prepare EOC schedule and actively involve with EOC running
JOB REQUIREMENTS
- Graduated bachelor’s degree in information technology or related field, preferably in the field of Computer Science.
- Minimum 3-4 years experience in Flexcube Core Banking System
- Understands day-to-day IT operations and business impact.
- Practices and standards in dealing with external MOS and consultant.
- Awareness of Flexcube System functional and technical aspect
- Integration with third party system