Job Summary
The CX Information & Training Specialist is responsible for developing, delivering, and maintaining training programs and knowledge resources to ensure that customer-facing teams provide exceptional service. This role ensures that employees are equipped with the necessary skills, tools, and information to meet customer needs effectively and consistently.
JOB RESPONSIBILITIES
- To provide training of Wing Product & Services to new CX employees.
- To Measure how well new employees are applying the skills learned during training through random check with participants and feedback with detail comments in feedback list to share to line managers
- To provide post quiz after each training session with proper timeline to measure how well employees understand the products / services.
- To make and provide plaining of refreshment for improvement for CX team as part of Product knowledge, quality assurance and resources utilization as well as if requested from CX leaders.
- To do check list as part of product / service / project awareness and readiness before launching date
- To provide training on product / service / project update or enhancement from other business units to the CX leaders / team if required.
- To provide quiz to CX team in term of new products / services / projects / promotion to ensure that they are ready prior launching date if required.
- To upload all new products / services / project into Wing University and ensure it is up to date
JOB REQUIREMENTS
- Bachelor’s degree in business, Communication, or related field.
- Strong communication and presentation skills.
- 2-3 years' experience with Trainer or Customer services.
- Proficiency verbal written communication both English and Khmer
- Business understanding: Call Centre Flat form, financial bank system.
- Knowledge of customer experience principles and metrics.
- Have technique to training.
APPLY NOW
Interested candidates are invited
to send a cover letter and CV to Wing at: jobs@wingbank.com.kh
Are you ready to be part of Wing? There are a number of rewarding career options available. Successful applicants receive a competitive salary based on work experience, education, and potential. Employees can also expect a yearly raise and bonus, and enjoy benefits like access to a 24-hour hospital, surgical and personal accident insurance, good working conditions, and human resources policies in compliance with the Cambodian Labor Law.
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