Digital Customer Service Specialist

Job Close: Jan 22, 2026

  • Full Time

  • Customer Experiences

Phnom Penh

Job Summary

The Digital Customer Service Specialist is responsible for delivering exceptional customer experiences through digital channels such as email, live chat, social media, and messaging platforms. This role ensures timely, accurate, and professional responses to customer inquiries while maintaining brand voice and service standards.

JOB RESPONSIBILITIES

• Lead a responsive team to provide friendly and accurate answer to customer query on digital channels (Facebook, IVR, Chatbot etc) by using excellent customer service skills.
• Develop responsive service script for post /services launch on digital channels.
• Monitor activities that posted on Wing Facebook and provide flexible respond to customer needs based on approved script and SOP.
• Provide post launch report / analytical report as required by managements
• Participate / propose to enhance existing and future digital channels (Facebook, IVR, Chatbot etc.)
• Evaluate and drive responsive team to provide desired services.
• Coordinate with cross departments to moderate customer response to hand complaints and refer customers to appropriate channels of action.
• Performs tasks as requested by supervisor efficiently and follow processes

JOB REQUIREMENTS

• Bachelor’s degree, preferably in Business Administration, Foreign Languages, Engineering, or IT.
• English proficiency is an advantage.
• Previous experience as a customer service representative is a plus.
• Strong verbal and written communication skills in both English and Khmer.
• Positive attitude, willingness to learn, and strong attention to detail.

APPLY NOW

Interested candidates are invited
to send a cover letter and CV to Wing at: jobs@wingbank.com.kh
Are you ready to be part of Wing? There are a number of rewarding career options available. Successful applicants receive a competitive salary based on work experience, education, and potential. Employees can also expect a yearly raise and bonus, and enjoy benefits like access to a 24-hour hospital, surgical and personal accident insurance, good working conditions, and human resources policies in compliance with the Cambodian Labor Law.
Apply Now