Exchange Rate
Chat to Support
ភាសាខ្មែរ
JOB RESPONSIBILITIES
- Lead Corporate Partner & Payroll Support team in resolving escalations and managing all account servicing, including Internet Banking and bank account inquiries.
- Collaborate with Transformation and Product teams to enhance Internet Banking features, New BCD Initiative, and produce related training materials.
- Develop SOPs, workflow documentation, and product training; deliver training to internal teams, partners, and corporate clients.
- Facilitate cross‑department initiatives, supporting proposals, business cases, budgets, marketing requests, and departmental task tracking for Chief of Business Tribe.
- Support Lending and SCF operations with account conduct checks, loan assessments, scorecards, drawdowns, settlements, and monitoring reports.
- Work with BA and BI teams to design accurate and standardized business reporting templates.
- Starting the Drive process digitization and efficiency by designing streamlined, paperless internal workflows.
JOB REQUIREMENTS
- 2 years experiences in Finance, Client Service Support or Customer Experiences
- Proven track record in designing and implementing learning programs
- Experience managing training budgets and vendor relationships
- Compliance and regulatory training standards
- Familiarity with data-driven training evaluation and reporting
- Cross-functional collaboration with business units
- Strong communication and stakeholder engagement skills
- Strategic thinking and problem-solving mindset
- Adaptability in a fast-changing environment
Support