Senior Business Analyst

Job Close: Jun 08, 2026

  • Full Time

  • Accountant

Phnom Penh

JOB RESPONSIBILITIES

  • Lead requirement gathering sessions with business users and project stakeholders.
  • Analyze business needs, current processes, pain points, risks, gaps, and improvement opportunities.
  • Translate business requirements into clear functional requirements, user stories, use cases, business rules, and system specifications.
  • Prepare requirement documentation for new systems, enhancements, integrations, reports, dashboards, and change requests.
  • Identify gaps between current business processes and proposed system solutions.
  • Recommend business process improvements, automation opportunities, and system enhancements.
  • Ensure requirements are aligned with business objectives, project scope, compliance needs, and system capabilities.
  • Work closely with developers, solution architects, database teams, QA teams, vendors, and implementation partners.
  • Convert business requirements into technical-friendly specifications for design and development.
  • Prepare data mapping, field mapping, integration requirements, validation rules, and system behavior documents.
  • Support discussions related to APIs, system integration, workflow configuration, role permission, data migration, and reporting requirements.
  • Review functional design and technical design to ensure alignment with business requirements.
  • Clarify business logic and expected system behavior during development, testing, deployment, and post-go-live support.
  • Analyze system issues, defects, and user-reported problems to support resolution.
  • Prepare and maintain Business Requirement Documents (BRD).
  • Prepare Functional Requirement Documents (FRD), functional specifications, or solution requirement documents.
  • Prepare user stories, acceptance criteria, use cases, and business scenarios.
  • Prepare process flow diagrams, workflow diagrams, BPMN diagrams, and user journey maps.
  • Prepare data mapping documents, integration requirement documents, and field definition documents.
  • Prepare UAT scenarios, test cases, test scripts, and expected results.
  • Prepare change request documents, training materials, user guides, SOPs, and support documents when required.
  • Ensure all documentation is clear, complete, structured, and understandable for both business and technical teams.

JOB REQUIREMENTS

  • Bachelor's degree in Business Administration, Information Technology, Computer Science, Management Information Systems, Banking, Finance, or a related field.
  • Minimum 3 years of advanced experience as a Business Analyst, Technical Business Analyst, System Analyst, Functional Consultant, Product Owner, or similar role.
  • Strong experience in requirement gathering, business process analysis, functional documentation, and stakeholder coordination.
  • Experience working on CRM, enterprise system, digital transformation, or system implementation projects.
  • Good understanding of CRM concepts, customer management, service requests, complaint handling, lead management, customer onboarding, and customer interaction tracking.
  • Ability to support BA work across multiple business domains, systems, and departments, not limited to CRM only.
  • Good technical understanding of system workflow, API integration, database fields, data mapping, validation rules, user roles, and access permissions.
  • Experience supporting UAT, system testing, defect management, and go-live support.
  • Strong communication, analytical thinking, problem-solving, documentation, and stakeholder management skills.
  • Ability to work effectively with both business users and technical teams.
  • Ability to manage multiple tasks and work under project deadlines.
  • Strong experience with CRM systems is highly preferred.
  • Experience in the banking, financial services, microfinance, insurance, or fintech industry is a plus.
  • Experience with enterprise systems such as Acumatica, Microsoft Dynamics, SAP, Salesforce, Oracle, Odoo, or similar platforms is a plus.
  • Basic SQL knowledge is a plus.
  • Experience with reporting, dashboard, BI, or data analysis requirements is a plus.
  • Experience with tools such as Jira, Confluence, Azure DevOps, Microsoft Visio, Draw.io, Lucidchart, Figma, Balsamiq, or similar tools is an advantage.
  • Business Analysis, Agile, Scrum, CRM, ERP, Project Management, or related certification is an advantage.

APPLY NOW

Interested candidates are invited
to send a cover letter and CV to Wing at: jobs@wingbank.com.kh
Are you ready to be part of Wing? There are a number of rewarding career options available. Successful applicants receive a competitive salary based on work experience, education, and potential. Employees can also expect a yearly raise and bonus, and enjoy benefits like access to a 24-hour hospital, surgical and personal accident insurance, good working conditions, and human resources policies in compliance with the Cambodian Labor Law.
Apply Now