ខ្មែរ
Client Services Advisor
Full Time Ratanak Kiri Posted 1 month ago
Branch
JOB RESPONSIBILITIES
- Identify sales opportunity and take appropriate actions to influence customer buying behavior by delivering the effective consultative service to both new and existing customer
- Process customer account opening over the counter to achieve individual set deposit target
- Verify customer identification and required documents to confirm their eligibility for account opening, and follow up any incomplete documents
- Resolve account service-related issues which aim to provide effective customer satisfaction and retention
- Maintain secure, efficient and accurate filing to keep the confidentiality of customers and serve as a reference for any further settlement of disputes
- Maintain the superior product and service knowledge to ensure the quality of customer service provided
- Create effective referral networks including internal relationships, existing customers and local market activities to broadly promote the Bank’s product and services
- Promote the Bank’s products and services to create the brand awareness and customer traffic
- Create effective referral networks including internal relationship, existing customers and local market activities
- App Activation, KYC Upgrade, Internet Banking
JOB REQUIREMENTS
- Education:
- Bachelor’s degree Finance and banking, accounting or any relevant fields
- Working Experience:
- Obtain at least 1 year working experience in customer service
- Business Understanding:
- Customer services
- Good in communication
- English is fair or good
- Word, Excel, Internet and Outlook