ខ្មែរ
Branch Operation Support Officer
Full Time Phnom Penh Posted 2 months ago
Banking Operation
MAIN RESPONSIBILITIES
- Contribute to consistent service levels to customers across all branches and own department, regardless of fluctuations in staffing due to absences, leave, or unexpected high demand.
- Provide readily available support to branches reducing the need for existing branch staff to work overtime or handle excessive workloads.
- Ensure consistent adherence to bank policies, procedures, and regulatory requirements across all branches by providing trained personnel to temporarily fill staffing gaps.
- Performing a variety of routine operational tasks to ensure consistent service delivery and adherence to bank procedures.
- Support the development and implementation of policies, procedures, and controls to enhance the efficiency and effectiveness of branch operations.
- Participate in cross-functional projects and initiatives to improve overall operational performance and customer experience.
- Participate in training programs to enhance skills and knowledge, and contribute to the onboarding of new staff in both branch and back office roles
- Foster strong communication and collaboration among branches and back office teams to ensure alignment in achieving service delivery objectives.
- Undertake additional responsibilities and tasks as assigned by the manager to support overall branch operations and meet organizational goals
JOB REQUIREMENTS
- Bachelor degree in any field preferably in Business, IT, Banking, or English
- At least 2 of experience in relevant fields
- 1 year experience in conventional banking i.e. customer service, Teller, Branch Operation Support, or in digital Banking
- Good understanding of basic banking operations and procedures.
- Excellent customer service skills and a professional demeanor.
- Able to travel across provinces
- Good English (speaking and writing)