ខ្មែរ
Call Centre Supervisor
Full Time Phnom Penh Posted 4 months ago
Customer Experiences
Job Responsibilities
- Dealing customer complaint
- Providing product and service to customer
- Update customer request to related stakeholder
- Resolve customer issue regarding to service using
- Briefing, training, coaching, leading to agents
- Roster Managing for agent
- Monitoring and Managing day by day Call Centre Operation
- Ensure Call Centre understanding and comply with working process
- Keep an eye on agent performance and correcting agents
- Be sure all ticket request approval closed by SLA
Job Requirement
- Graduated university.
- 3-4 years experience with Call Centre leading or Customer services.
- Proficiency verbal written communication both English Khmer,
- Ability to work under pressure
- Business understanding: Call Centre Flat form, Financial bank system.
- Open availability Mon through Sun work rotation.