ខ្មែរ
Card Authorization and Monitoring Officer
Full Time Phnom Penh Posted 2 months ago
Customer Experiences
Job Responsibilities
- Check and read email/social media of daily activity report that pass info from previous shift to follow up all cardholder’s maters and what happened.
- Monitoring transaction that active on monitor’s screen
- Check card amendment request form (Credit Limit Adjustment, Block Card, and Release, etc.)
- Process Active/Suspend/Revoke/Close Card follow customer request.
- Called to verify transactions with cardholder every suspicious online transaction.
- Monitor card activities and authorization (ATM & Card).
- Provide and reply to the helpful solution to all customer’s request or inquiry about card using
- Take any proper action on any declined transaction to reduce declined transaction.
- Follow up rejected transactions, suspicious and high-risk relevant transactions (MOTO/E-commerce/Recurring Payment.
- Prompt response to internal and external customer’s enquiries over the phone.
- Solve customer complaint and problem or refer them to appropriate department for solution.
- Booking cases in CRM
- Any tasks assigned from line manager.
Job Requirement
- Bachelor's degree in finance and Banking or equivalent professional qualifications
- At least 2-year experience with Card Management System, VRM, Master Connect
- Knowledge of Credit and Debit Card
- Excellent communication & interpersonal skills
- Good command of written and verbal English
