ខ្មែរ
Client Operations Service Quality Specialist
Full Time Phnom Penh Posted 2 months ago
Banking Operation
MAIN RESPONSIBILITIES
- ensure a proper administration of branches in implementing the service quality agenda
- develop a structure for monitoring the implementation of the standard operating procedures related the account onboarding(training effectiveness)
- develop mechanism/tool to control and monitor the impact of any existing, new or enhanced policies/procedures/products
- minimize the number of complains due to staff negligence or noncompliance to the service standard and operational procedures
- ensure timely reporting and updates on the status of implementation and compliance
- ensure timely reporting of analysis of the implemented corrective measures (expected vs reality)
- conduct employee engagement survey to assess staff’s satisfaction and involvement in improving service quality.
JOB REQUIREMENTS
- At least 5-year experience in Banking sector preferably in the management client onboarding and service quality control.
- At least 3-year experience in the related field
- Experience in the management of branch in the area of the customers’ onboarding and service quality implementation
- Experience in building monitoring tools
- Experience in development and management of enhancement project for frontline operations
