ខ្មែរ
Client Operations Support Specialist
Full Time Phnom Penh Posted 2 months ago
Banking Operation
MAIN RESPONSIBILITIES
- ensure issues/inquiry are resolved/answered quickly or within the specified timeline.
- maintain proper records of issues and inquiry from branches and ensure follow up of the issue resolution with relevant teams
- evaluate the implementation of feedback received from branches to continuously improve support processes and enhance the overall branch experience.
- ensure that the information provided to branches is accurate, up to date, complied with the internal policies
- collaborating with functional teams to implement system enhancement and improve operational efficiency
- collect feedback from branches to evaluate their satisfaction with the support provided, focusing on factors such as responsiveness, accuracy, and overall satisfaction.
- ensure sufficient knowledge to provide accurate and efficient support to branches.
JOB REQUIREMENTS
- At least 3-year experience in Banking sector preferably in the management client onboarding and service quality control.
- At least 2-year experience in the related field
- Proficient in Microsoft Office Suite.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
