ខ្មែរ
Corporate Operations Support Specialist
Full Time Phnom Penh Posted 3 months ago
Customer Experiences
Job Responsibilities
- Answer customers’ inquiries through inbound calls or digital channels to address inquiries, resolve issues, and provide information about products, services, or company policies in the professional manner and ensuring high levels of satisfaction.
- Resolve customer complaints by investigating issues, providing solutions, and following up to ensure customer satisfaction.
- Educate customers on product features, services, or processes, and troubleshoot common issues
- Identify, analyze, and troubleshoot customer issues related to products, services, billing, or technical concerns.
- Escalate more complex issues to higher-level support or appropriate departments for resolution.
- Maintain detailed notes of customer interactions, including concerns, actions taken, and resolutions in the company’s CRM or ticketing system.
- Stay up-to-date with product offerings, services, company policies, and industry standards to provide accurate and relevant information.
- Provide feedback to management on recurring issues or customer concerns to help improve products or services.
- Build and maintain positive relationships with customers through professional and courteous communication.
- Work closely with colleagues and other departments (e.g., technical support, billing, sales) to resolve customer issues effectively.
Job Requirement
- Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
- Customer service skill: Ability to handle customer inquiries, problem solving, and self-motivation.
- Expertise: Strong knowledge of call centers, complaint resolutions, case management, and customer relationship.
- Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
- Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
- Time Management: Ability to prioritize tasks and meet deadlines effectively.