ខ្មែរ
CX Insight Specialist
Full Time Head Office Posted 3 weeks ago
Customer Experiences
Job Responsibilities
- Execute customer feedback and survey activities as planned by customer segment, channel, and region.
- Ensure all feedback and survey tasks are completed on time and meet the assigned KPIs.
- Conduct customer feedback collection through online communication and face-to-face/field visits.
- Work closely with the Customer Experience Insight Supervisor and relevant teams to improve customer experience.
- Prepare clear and accurate reports on customer feedback with useful insights.
- Support initiatives to improve customer satisfaction based on survey findings.
- Perform other duties assigned by the line manager.
Job Requirements
- Bachelor’s degree in IT, Economics, Marketing, or related field; data management knowledge is a plus.
- At least 3 years of experience in customer insight, survey/feedback analysis, or CX-related roles.
- Good understanding of banking or e-commerce industry and company culture.
- Strong communication, time management, and ability to work under pressure.
- Skilled in data analysis and reporting; proficient in Excel, PowerPoint, SQL, Tableau, or Power BI.