ខ្មែរ
Digital Customer Services Specialist
Full Time Phnom Penh Posted 2 months ago
Customer Experiences
Job Responsibilities
- Lead a responsive team to provide friendly and accurate answer to customer query on digital channels (Facebook, IVR, Chatbot etc) by using excellent customer service skills.
- Develop responsive service script for post /services launch on digital channels.
- Monitors activities that posted on Wing Facebook and provide flexible respond to customer needs based on approved script and SOP.
- Provide post launch report / analytical report as required by managements
- Participate / propose to enhance existing and future digital channels (Facebook, IVR, Chatbort etc.)
- Evaluate and drive responsive team to provide desired services.
- Coordinate with cross departments to moderate customer response to hand complaints and refer customers to appropriate channels of action.
- Performs tasks as requested by supervisor efficiently and follow processes
Job Requirement
- 3rd year University student or fresh graduated
- Working experience as a customer service representative is a plus
- Proficiency verbal written communication both English & Khmer,
- Ability to work under pressure
- Open availability Mon through Sun work rotation.
