ខ្មែរ
International Card Dispute Specialist
Full Time Phnom Penh Posted 3 weeks ago
Card & Payment
Job Responsibilities
- Handle all incoming chargebacks for ATM and POS Acquiring merchants in a timely manner.
- Process chargebacks, re-presentments, pre-arbitration, and arbitration based on card scheme regulations.
- Investigate and analyze all types of card payment disputes and determine the proper solution for customers.
- Monitor merchant transactions and contact the Issuing bank for transaction confirmation.
- Report all retrieval disputes to avoid missing any cases from cardholders and relevant teams.
- Provide prompt support to relevant teams regarding dispute cases and card payment issues.
- Check and respond to all emails from external and internal teams to resolve disputes effectively and promptly.
Job Requirement
- Educational background in banking/management at Bachelor’s degree or related fields.
- 5 years of experience in the Banking or financial sector.
- 2-3 years of experience in Card Dispute resolution, fraud, and risk management.
- Other related experience in understanding merchant settlement, merchant operations, card authorization, and transaction monitoring.
- Proficient in English and Khmer with both verbal communication and writing skills.
- Proactive, good teamwork, and customer service-oriented.
- Excellent organizational and leadership abilities.
- Strong communication skills and the ability to cooperate well with other parties.
- Ability to work independently within a team spirit and under pressure.
