ខ្មែរ
Merchant Support Executive
Full Time Phnom Penh Posted 2 months ago
B2C Ecommerce Business
JOB RESPONSIBILITIES
- • Addressing merchant inquiries related to orders, payments, and product listings in a timely manner.
- • Tracking merchant metrics (e.g., sales, return rates) to identify areas for improvement.
- • Coordinating with internal teams to resolve complex or urgent merchant concerns.
- • Analysing support trends to recommend enhancements in tools, processes, and policies
JOB REQUIREMENTS
- • Bachelor’s degree in Business, Communications, or a related field; relevant certifications are a plus.
- • 2+ years of experience in merchant support, account management, or customer service (preferably in e-commerce/retail).
- • Strong customer service skills with proven ability to manage multiple merchant accounts effectively.
- • Familiarity with e-commerce platforms, marketplace operations, and relevant analytical tools
- • Excellent communication and people skills, both written and verbal
- • Ability to work collaboratively with cross-functional teams, managing tasks and deadlines efficiently
