ខ្មែរ
Merchant Support Manager
Full Time Preah Yukunthor Posted 5 days ago
Branch Support
MAIN RESPONSIBILITIES
- Ensure that Corp. bank account opening and service enabling (& International payment acceptance), bank facilities are delivered to within SLA.
- Maintain high retention rate of customers relationship.
- Ensure on the collected KYC and Service Agreement are acceptable to process opening account, service enablement and submit to relevant department following internal process.
- Problem solving and complaint handling.
- Work with PMO & IT for partner integrations upon assignment.
- Work with cross-functional verticals to ensure service is smoothly operated. (Wingmall, Wing Shopping, Wingmarket…etc.).
- Work with and follow up (Dispute team, Technical Team, Finance Team, BI, BA, Compliance and Legal, Marketing Team, Logistics and Admin team, PD, PMO, E-commerce Team…...etc.) to have the case resolved or result delivered within SLA or expected timeline from the Corporate Banking team.
- Provide full administrative support, training and updating materials, POSM and other logistics arrangements for each respective business.
- Ensure the daily tasks of the team are done with quality and timely. And give constructive feedback to ensure effectiveness and efficiency of the result delivered.
- Reflect on the report of business performance and issue/case to pursue for further actions from the internal relevant team and properly manage Master list of Partners.
- Brief internal stakeholders of products/services features upon requested. And Action on ad hoc request from line manager to support the business.
JOB REQUIREMENTS
- Bachelor’s degree in Business Administration, Management or other related fields.
- At least 6 years work experience in customer service management/support areas and 3 years in managerial.
- Strong capability in understanding nature of Business of Corporate partners and communicate well with relevant stakeholders to identify the issue and root cause.
- Good in communication, both in writing and speaking in English and Khmer, interpersonal skills and capable of maintaining strong relationships.
- Proficient in the standard MS Office products (Excel, Word & PowerPoint)