ខ្មែរ
Senior Credit Training Manager
Full Time Posted 4 weeks ago
Lending Business
This role is responsible for managing, coordinating, evaluating, developing, and maintaining all credit training programs related to Micro Lending, Retail Lending, and Enterprise Lending. The goal is to ensure sustainable, value-added credit training programs are delivered in line with the business goals and objectives.
JOB RESPONSIBILITIES
- Assess Training Needs and Improve Credit Training
- Identify and evaluate the credit training needs of staff through regular consultations with Branch Managers, related departments, and the HR Department.
- Develop and implement new credit training programs and improve existing ones based on feedback and assessment methods.
- Research and Develop Training Delivery Methods
- Research innovative and engaging methods to deliver credit training courses, ensuring the training is relevant, interesting, and impactful.
- Utilize a variety of delivery platforms (e.g., in-person, online, blended learning) to meet the diverse needs of employees.
- Orientation and On-the-Job Training for Newcomers
- Conduct orientation sessions and provide on-the-job credit training for new employees, ensuring they understand company policies and the credit process.
- Training Budget Management
- Formulate and prepare the annual training budget for the Credit Training Department, ensuring effective allocation of resources for training activities.
- Manage Training Delivery and Follow-Up
- Oversee the delivery of credit training programs, ensuring high standards and effectiveness.
- Monitor the progress of training initiatives and provide follow-up support to ensure knowledge retention and application.
- Provide Coaching and Development Support
- Offer coaching and monitoring support to credit staff in training, providing opportunities for growth and development.
- Identify and foster career development opportunities for credit staff.
- Design Assessment Tools
- Coordinate the development of assessment tools to measure the effectiveness of credit training programs and ensure training objectives are met.
- Organize Training Logistics
- Supervise and manage the logistics for credit training events, including venue arrangements, accommodation, and necessary resources to ensure smooth training delivery.
- Maintain Training Materials
- Develop, organize, and update credit training manuals, multimedia visual aids, and other educational materials to support continuous learning.
- Analyze and Improve Credit Training Programs
- Continuously analyze the performance of credit training activities and programs.
- Modify and improve existing programs or create new training initiatives based on feedback and changing business needs.
JOB REQUIREMENTS
- Bachelor’s degree in business, marketing, Finance and Banking or related field.
- Working Experience:
- At least 5 years of working experiences in banking and financial services and with one year of organizational level management experience.
- Business Understanding:
- Good understanding of the Cambodian bank and microfinance industry
- Staff supervision, training/coaching and management experience.
