ខ្មែរ
Senior CX Reporting Specialist
Full Time Head Office Posted 3 weeks ago
Customer Experiences
Key Responsibilities:
- Conduct forecasting and capacity planning to ensure optimal staffing levels.
- Support scheduling and make real-time adjustments to meet service demands effectively.
- Monitor and report on key performance metrics to drive operational efficiency.
- Work closely with cross-functional teams to align on CX goals and staffing requirements.
- Enhance reporting processes and tools through automation and advanced data analysis.
- Perform other tasks as assigned by the line manager.
Job Requirements
- Bachelor’s degree in business Analytics, Statistics, Information Systems, or a related field. Master’s degree is a plus.
- At least 2 or 3 years in data analysis, reporting, or customer experience-related roles.
- Ability to communicate with other related departments.
- Good English and knowledge in advance Excel, SQL, Power BI/Tableau, Python or R (optional but preferred), and CRM systems.
- Ability to work on new system.