ខ្មែរ
Senior Digital Business Process Specialist
Full Time Phnom Penh Posted 2 weeks ago
Banking Operation
MAIN RESPONSIBILITIES
- Leverage sophisticated analytical abilities to assess and improve digital processes across channels such as branches, mobile banking and iBanking.
- Develop and implement data-driven recommendations to streamline workflows, enhance efficiency, and improve the customer experience
- Participate in brainstorming sessions and contribute creative ideas to improve customer interactions and service offerings.
- Executing, and monitoring digital transformation projects, ensuring alignment with departmental and bank-wide strategic initiatives. This includes tracking progress, managing timelines, and identifying potential roadblocks.
- Collaborate with cross-functional teams to communicate complex ideas clearly and persuasively, fostering support for digital transformation initiatives.
- Assessing and mitigating operational risks associated with the transformation and contribute to the development of strategies to ensure a smooth transition to digital platforms while maintaining operational integrity.
- Communicate effectively with internal teams and departments to align on the transformation efforts with business objectives.
- Develop new concepts and methods that enhance operational efficiency and customer experience in digital banking.
- Influence key stakeholders to adopt and embrace new digital strategies without direct authority, facilitating positive change within the organization.
JOB REQUIREMENTS
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 3-5 years of experience in digital banking or related transformation projects.
- Strong analytical and problem-solving skills with a proven ability to develop innovative solutions.
- Excellent communication skills with the ability to influence and persuade stakeholders.
- Fluency in a English language (speaking, listening, writing) is required.
- Experience in a collaborative environment, demonstrating strategic thought and operational insight.