ខ្មែរ
Tax Operation Support Manager
Full Time Phnom Penh Posted 2 weeks ago
Banking Operation
MAIN RESPONSIBILITIES
- Act as the focal point for coordinating meetings, discussions, and collaboration with critical stakeholders and management regarding tax operations.
- Manage and deliver optimal solutions for tax payment complaints and disputes raised by clients, tracking, analysing, and reporting on each case in accordance with internal policies.
- Prepare necessary correspondence for complaints/disputes and resolution letters/memos to communicate effectively with internal and external stakeholders, including governmental agencies (National Treasury and General Department of Taxation (GDT).
- Verify and monitor daily reports to ensure timely detection, analysis, and reporting of irregularities and abnormalities for proper resolutions and controls.
- Monitor and manage complex tax issues, including incorrect amounts or account numbers, ensuring accurate resolutions.
- Identify operational gaps and propose improvement actions to higher management and relevant stakeholders to enhance tax operations.
- Collaborate with internal teams and external government agencies to improve tax collection processes through over-the-counter (OTC) and digital channels.
- Support ongoing projects related to tax operations and provide training to frontline staff on tax collection procedures as needed.
- Promptly escalate critical cases to management and act as a substitute for the head unit/line manager when necessary.
JOB REQUIREMENTS
- Bachelor or master’s degree in Banking and Finance, Business Management or related fields
- At least 5-year experience in Banking sector
- At least 1-year experience in managing tax operation
- Experience is setting up Tax operation is preferrable
- Experience in handling the payment of GDT is an added advantage
- Experience in Teller Operation
- Experience in development and management of enhancement project for frontline operation