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ភាសាខ្មែរ
JOB RESPONSIBILITIES
- Study, prepare, and implement changes/initiatives to improve ATM/CRM networks and processes
- Identify and implement process improvements for operational efficiency and customer satisfaction
- Support onsite and offsite deployment of ATMs and CRMs
- Ensure ATM/CRM availability and uptime by maintaining functionality and security
- Monitor cash levels to ensure sufficient cash availability for customer transactions
- Manage offsite ATMs and CRMs, ensuring seamless operations
- Ensure timely resolution of technical issues to minimize downtime
- Stay updated with industry trends, technological advancements, and regulatory changes
- Implement security measures to protect ATMs and CRMs from theft, vandalism, and fraud
- Ensure compliance with banking regulations and internal policies
- Train and support branch staff on ATM/CRM operations, troubleshooting, and security protocols
- Prepare and present accurate and timely reports on ATM/CRM performance, maintenance activities, and security incidents
- Ensure effective vendor management, optimizing service quality and response times
JOB REQUIREMENTS
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Relevant certifications in ATM/CRM management are a plus
- At least 3 years of experience in banking
- Minimum 2 years of experience in ATM/CRM management
- Strong knowledge of ATM technology, cash management processes, and security protocols
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal abilities
- Willingness to travel as required
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