ATM Support Supervisor

Job Close: Jun 09, 2026

  • Full Time

  • Branch Support

Phnom Penh

JOB RESPONSIBILITIES

  • Study, prepare, and implement changes/initiatives to improve ATM/CRM networks and processes
  • Identify and implement process improvements for operational efficiency and customer satisfaction
  • Support onsite and offsite deployment of ATMs and CRMs
  • Ensure ATM/CRM availability and uptime by maintaining functionality and security
  • Monitor cash levels to ensure sufficient cash availability for customer transactions
  • Manage offsite ATMs and CRMs, ensuring seamless operations
  • Ensure timely resolution of technical issues to minimize downtime
  • Stay updated with industry trends, technological advancements, and regulatory changes
  • Implement security measures to protect ATMs and CRMs from theft, vandalism, and fraud
  • Ensure compliance with banking regulations and internal policies
  • Train and support branch staff on ATM/CRM operations, troubleshooting, and security protocols
  • Prepare and present accurate and timely reports on ATM/CRM performance, maintenance activities, and security incidents
  • Ensure effective vendor management, optimizing service quality and response times

JOB REQUIREMENTS

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Relevant certifications in ATM/CRM management are a plus
  • At least 3 years of experience in banking
  • Minimum 2 years of experience in ATM/CRM management
  • Strong knowledge of ATM technology, cash management processes, and security protocols
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and interpersonal abilities
  • Willingness to travel as required

APPLY NOW

Interested candidates are invited
to send a cover letter and CV to Wing at: jobs@wingbank.com.kh
Are you ready to be part of Wing? There are a number of rewarding career options available. Successful applicants receive a competitive salary based on work experience, education, and potential. Employees can also expect a yearly raise and bonus, and enjoy benefits like access to a 24-hour hospital, surgical and personal accident insurance, good working conditions, and human resources policies in compliance with the Cambodian Labor Law.
Apply Now