• Lead and manage the Treasury Application Support team, ensuring clear roles, segregation of duties, and compliance with internal policies and NBC regulatory requirements, when applicable.
• Ensure availability, stability, and controlled operation of treasury applications supporting trading, liquidity management, funding, and securities activities.
• Act as the primary escalation point for treasury-related incidents and problems; ensure timely resolution, root-cause analysis, and proper reporting to Technology, Risk, and Treasury management.
• Maintain complete and auditable incident, problem, and change records in Jira and Confluence in line with internal policies of the bank.
• Ensure strict adherence to change management, release control, and access management procedures, including privileged access control and approval workflows.
• Participate in backlog grooming and prioritization for treasury application changes, ensuring changes are risk-assessed, tested, approved, and documented prior to production deployment.
• Coordinate and oversee testing activities, including UAT and regression testing, ensuring evidence is properly documented for audit and regulatory review.
• Work closely with Treasury, Risk, Compliance, and Internal Audit to support regulatory examinations, audits, and control assessments.
• Ensure business continuity and operational resilience for treasury applications, including incident response procedures, fallback processes, and participation in BCP/DR testing.
• Establish and maintain a structured knowledge base with documented procedures, known issues, and resolutions to support consistency and operational risk reduction.

• Minimum 7+ years of experience in IT Operations or Application Support, preferably within banking or treasury environments.
• Experience working in a regulated financial institution with exposure to regulatory audits and internal control frameworks.
• Strong understanding of treasury business, including front, middle, and back-office functions.
• Good knowledge of fixed income products, as well as other Treasury products (MM, FX, etc.) and securities trading workflows.
• Solid understanding of operational risk management, incident management, change control, and access management processes.

• Hands-on experience with Jira, Confluence, or similar tools for ITSM and audit evidence management.

   

Skills & Competencies

• Strong risk-aware and control-focused mindset aligned with NBC regulatory expectations.
• Ability to structure and continuously improve testing, documentation, and operational procedures.
• Strong analytical, problem-solving, and decision-making skills.

• Effective communication with business users, regulators, auditors, and senior management.

   

Language Requirements

• Good command of English, both written and spoken, sufficient for regulatory correspondence, audit support, and vendor communication.