Infrastructure Monitoring & Availability

• Ensure continuous availability of all platform environments.
• Monitor infrastructure health, performance, and connectivity.
• Proactively identify and mitigate infrastructure risks.
• Monitor servers, containers, databases, network connectivity, and platform services.
• Investigate abnormal system behavior and performance degradation.
• Maintain operational dashboards and monitoring systems.
• Participate in platform capacity planning activities.

Environment Administration

• Administer development, testing, staging, DR, and production environments.
• Maintain infrastructure configurations and operational documentation.
• Perform routine environment maintenance activities.
• Support deployment and configuration of application components.
• Manage environment access according to security requirements.
• Support environment provisioning and refresh activities.

Incident Management

• Participate in operational incident response.
• Investigate infrastructure, application, connectivity, and deployment issues.
• Perform root cause analysis of incidents.
• Coordinate incident resolution with development and support teams.
• Support post-incident reviews and corrective actions.
• Maintain incident records and operational knowledge base.

CI/CD Support

• Support software deployment pipelines.
• Monitor CI/CD platform health and execution.
• Troubleshoot deployment failures.
• Assist development teams with release activities.
• Support automated build and deployment processes.
• Participate in release preparation and production deployment activities.

Infrastructure Troubleshooting

• Diagnose infrastructure and connectivity issues.
• Investigate application performance problems.
• Analyze logs and monitoring data.
• Support database connectivity troubleshooting.
• Support network and security troubleshooting activities.
• Escalate complex issues to senior engineering teams when necessary.

Operational Support

• Support daily platform operations.
• Assist business and operational users with technical issues.
• Participate in maintenance windows and operational activities.
• Support disaster recovery testing activities.
• Verify platform readiness after releases and infrastructure changes.
• Maintain operational runbooks and support procedures.

Education

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, Software Engineering, or related field.

Technical Skills

Operating Systems

Good knowledge of:

• Linux administration
• System services management
• User and access management
• File systems and storage management

Container Platforms

Experience with:

• Docker
• Kubernetes fundamentals
• Container troubleshooting
• Kubernetes workloads and services

CI/CD

Experience with:

• Git
• CI/CD pipelines
• Build and deployment processes
• Release support

Databases

Basic understanding of:

• PostgreSQL
• Database connectivity
• Query execution monitoring
• Backup and recovery concepts

Monitoring & Observability

Experience with:

• Infrastructure monitoring tools
• Log analysis
• Performance monitoring
• Alert management

Experience with the following is an advantage:

• Prometheus
• Grafana
• ELK / OpenSearch
• Loki

Networking

Knowledge of:

• TCP/IP
• DNS
• HTTP/HTTPS
• Load balancing
• Firewalls
• SSL/TLS certificates

Cloud & Infrastructure (Advantage)

Knowledge of:

• Virtualization platforms
• Infrastructure-as-Code concepts
• Cloud-native technologies

Required Experience

• 2+ years of experience supporting production environments.
• Experience supporting Linux-based systems.
• Experience with CI/CD pipelines.
• Experience troubleshooting infrastructure issues.
• Experience working in 24/7 business-critical environments is an advantage.

Experience in banking, financial services, fintech, securities, or trading platforms is an advantage.

Required Competencies

Technical Troubleshooting

• Strong analytical and diagnostic skills.
• Ability to identify root causes quickly.
• Ability to work under operational pressure.

Reliability Mindset

• Focus on system stability and availability.
• Proactive approach to problem prevention.
• Attention to operational risks.

Communication

• Ability to communicate technical issues clearly.
• Ability to work effectively with developers and business users.
• Ability to document incidents and resolutions.

Ownership

• Strong sense of responsibility.
• Ability to work independently.
• Commitment to operational excellence.

Success Indicators

The DevOps & Infrastructure Support Engineer will be considered successful when:

• Platform availability consistently meets agreed service levels.
• Infrastructure incidents are resolved within target timelines.
• Deployment processes operate reliably and efficiently.
• Monitoring systems provide effective early warning of issues.
• Operational documentation remains current and accurate.
• Infrastructure-related production incidents are minimized.
• Recovery times and incident response effectiveness continuously improve.

Preferred Technologies

Experience with any of the following technologies is considered a strong advantage:

• Linux
• Kubernetes
• Docker
• PostgreSQL
• Git
• GitLab CI/CD
• NGINX
• Prometheus
• Grafana
• Redis
• Python scripting
• Bash scripting
• Ansible

Platform Context

The role will support a modern financial platform ecosystem including:

• OTC Trading Platform
• Securities Depository Platform
• PostgreSQL databases
• Kubernetes environments
• CI/CD pipelines
• API services
• Reporting and integration services
• Disaster Recovery environments