User Administration

• Create, modify, suspend, and deactivate user accounts.
• Maintain accurate user records and account information.
• Ensure timely provisioning of system access.
• Manage user profile updates and account maintenance activities.
• Support administration of internal and external platform users.

Access Rights Management

• Assign and revoke user roles and permissions.
• Ensure access rights are granted according to approved requests.
• Maintain role-based access control (RBAC) configurations.
• Enforce segregation of duties and least-privilege principles.
• Verify access assignments comply with security policies.

User Onboarding & Offboarding

• Execute user onboarding activities for new employees and external users.
• Configure required system access according to approved requests.
• Ensure timely removal of access for terminated or transferred users.
• Coordinate onboarding and offboarding activities with HR and management.
• Verify completion of access-related tasks during employee lifecycle events.

Access Review & Compliance

• Conduct periodic user access reviews.
• Identify excessive, inappropriate, or unused permissions.
• Support remediation of access control findings.
• Maintain evidence of access review activities.
• Support internal and external audit requests.
• Assist Information Security and Compliance teams with access-related controls.

Access Issue Resolution

• Investigate login and authentication issues.
• Troubleshoot authorization and permission-related problems.
• Resolve account lockouts and access failures.
• Support password reset and credential management processes.
• Coordinate resolution of identity and access management incidents.

Security & Governance Support

• Ensure compliance with security standards and procedures.
• Monitor adherence to access control policies.
• Support implementation of multi-factor authentication controls.
• Participate in security reviews and operational audits.
• Escalate suspicious access activities when identified.

Documentation & Reporting

• Maintain user administration procedures and work instructions.
• Document access management processes.
• Prepare user access and permission reports.
• Maintain audit records of user administration activities.
• Support compliance reporting and regulatory reviews.

Education

• Bachelor’s degree in Information Technology, Computer Science, Information Security, Business Information Systems, or related field.

Required Experience

• 2+ years of experience in system administration, user administration, access management, or IT operations.
• Experience managing user accounts and permissions in enterprise systems.
• Experience supporting production business applications.
• Experience participating in audit or compliance reviews is advantageous.

Experience in banking, financial services, securities, or fintech environments is considered a strong advantage.

Technical Skills

User & Access Management

Experience with:

• User account administration
• Role-based access control (RBAC)
• Access provisioning and deprovisioning
• Permission management
• Segregation of duties controls

Authentication & Security

Understanding of:

• Multi-Factor Authentication (MFA)
• Password management
• Identity lifecycle management
• Access control principles
• Information security fundamentals

Platforms & Tools

Experience with:

• Web-based business applications
• Microsoft Office
• Ticketing systems
• User management consoles

Experience with the following is advantageous:

• WSO2 Identity Server (or similar product)
• Active Directory
• Azure Active Directory / Microsoft Entra ID
• Single Sign-On (SSO)
• OAuth2 / OpenID Connect
• LDAP

Reporting & Analysis

Ability to:

• Review user permissions
• Analyze access assignments
• Prepare access review reports
• Investigate access anomalies

Required Competencies

Attention to Detail

• High level of accuracy when assigning permissions.
• Strong focus on compliance and control requirements.
• Ability to identify inappropriate access rights.

Security Awareness

• Understanding of information security principles.
• Awareness of insider threat risks.
• Commitment to least-privilege access management.

Communication

• Ability to work effectively with business users and technical teams.
• Ability to explain access policies and procedures.
• Ability to document activities clearly.

Accountability

• Strong ownership of access control processes.
• Ability to handle sensitive information confidentially.
• Consistent adherence to security procedures.

Success Indicators

The System Administration & Access Management Specialist will be considered successful when:

• User onboarding and offboarding activities are completed within agreed timelines.
• Access rights accurately reflect business responsibilities.
• Periodic access reviews are completed on schedule.
• Audit findings related to access management are minimized.
• Access-related incidents are resolved efficiently.
• Segregation of duties and least-privilege principles are consistently maintained.
• Unauthorized or excessive access is proactively identified and remediated.

Preferred Experience

Experience supporting any of the following environments is considered beneficial:

• Banking systems
• Securities trading platforms
• Securities depository systems
• Identity and Access Management (IAM) solutions
• Regulatory and compliance-controlled environments
• Multi-factor authentication platforms
• Single Sign-On environments