UX Analyst

Job Close: 4 days left

  • Part Time

  • Digital

Wing Bank Tower

Job Summary

About the Role We are looking for a UX Analyst to turn behavioral data into design decisions. You will sit at the intersection of the UX/UI team, product, and data teams, owning how we measure user experience across our mobile banking app. Your work will directly shape Wing bank Mobile App. We need someone who can pull an event funnel in CleverTap, cross-check it against MIS reports, build a Tableau dashboard for stakeholders, and then tell the design team what to change and why.

JOB RESPONSIBILITIES

Key Responsibilities

  • Design and maintain the event tracking taxonomy (Object–Action framework) in CleverTap across key product flows: onboarding, eKYC, transfers, bill pay, and engagement features
  • Partner with engineering to ensure new features ship with correct instrumentation; audit event data quality regularly
  • Build and maintain funnels, cohorts, and retention analyses to identify drop-off points and friction in user journeys
  • Build dashboards/presentation for product, design, and leadership covering UX health metrics (task success, funnel conversion, feature adoption, retention, drop-offs)
  • Reconcile behavioral data (CleverTap) with transactional MIS data reports to produce a single source of truth on user behavior
  • Deliver a regular UX metrics report with insights and recommendations
  • Translate quantitative findings into actionable design recommendations; present them to designers, PMs, and senior stakeholders
  • Support A/B test design, sample sizing, and results analysis for UX experiments
  • Combine behavioral data with qualitative inputs (usability tests, app store reviews, in-app feedback, search query logs) for a full picture of user experience
  • Monitor competitor benchmarks and industry UX metrics relevant to Cambodian digital banking
  • Document metric definitions, tracking plans, and dashboard logic so knowledge is shared, not siloed

JOB REQUIREMENTS

Job Requirements:
Must have

  • 2–4 years in product/UX analytics, digital analytics, or data analysis — ideally in banking, fintech, or a consumer app environment
  • Hands-on experience with a product analytics platform (CleverTap, Firebase)
  • Proficiency in Tableau (or similar BI tool) for dashboard building
  • Strong Excel skills — comfortable working with large MIS data reports, pivot tables, lookups, and data cleaning
  • Ability to define metrics, build funnels, and explain findings clearly to non-technical audiences
  • Working proficiency in English is strongly preferred

Nice to have

  • SQL for querying raw data
  • Python or R for deeper analysis (e.g., cluster analysis, text analysis of search/feedback data)
  • Familiarity with A/B testing methodology and statistical significance
  • Understanding of UX principles, usability heuristics, or prior collaboration with design teams
  • Experience with mobile app analytics specifically (session behavior, push/in-app campaign measurement).

APPLY NOW

Interested candidates are invited
to send a cover letter and CV to Wing at: jobs@wingbank.com.kh

Are you ready to be part of Wing? There are a number of rewarding career options available. Successful applicants receive a competitive salary based on work experience, education, and potential. Employees can also expect a yearly raise and bonus, and enjoy benefits like access to a 24-hour hospital, surgical and personal accident insurance, good working conditions, and human resources policies in compliance with the Cambodian Labor Law.

Apply Now