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Senior Client Service Advisor

Full Time Pursat & Koh Kong Posted 2 weeks ago

Banking Business

JOB RESPONSIBILITIES

  • Provide guidance, counselling, constructive feedback and support to sales team’s performance issues in timely and professional manner to resolve any challenges/blocks and facilitate smooth working environment for them
  • Identify areas of poor performance and take proper performance improvement actions immediately to avoid any operational risk associate with it
  • Collect, verify, consolidate and analyse Client Service Advisor performance report on a regular basis to line manager(s) for further processing
  • Identify areas of improvement and development of individual sales performance to establish performance improvement plan that practically address the gaps
  • Develops knowledge sharing processes and programs that encourage learning and collaboration for client services team
  • Work collaboratively with relevant stakeholders that contribute to improvement of branch client service team by providing practical inputs/findings

JOB REQUIREMENTS

  • Bachelor degree in Finance Banking or related filed
  • Obtained 2 to 3 years’ experience in customer service
  • Good Leadership, interpersonal skills
  • Time Management, good communication both Khmer and English
  • Computer Skills
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