Wing Bank - A People’s Bank That Meets Everyone’s Needs

Wing Bank began in 2008 with a simple idea. We wanted to make sending money easy and safe for everyone, especially people in rural areas who didn’t have access to formal banking. As more Cambodians used us to support their families, we saw a bigger need. People wanted to save, borrow, and build their businesses, so we evolved from a mobile money service into a full commercial bank in late 2020.

Today, we combine digital banking with a nationwide agent network to keep banking close to the community. Many of our agents are women, and they do more than provide services. They help customers learn, gain confidence and manage money on their own. We also run financial literacy efforts through our agents, branches and digital channels so people can make smarter decisions and participate more fully in the economy.

Our focus is the same as day one. We bring banking closer to people, build financial confidence and help Cambodians move forward. From money transfers to a full suite of banking services, our journey has always been about access, trust and inclusion.

Corporate social responsibility (CSR) is a major focus for Wing Bank, along with developing financial literacy among young people. Why is this important? And should corporations prioritise these efforts?

For Wing Bank, CSR is not something we do on the side. It is part of who we are and the role we want to play in Cambodia’s future. With most Cambodians under 30, helping young people build financial skills and confidence is essential. That is why we focus on financial literacy and youth development. In 2024, we launched the Youth and Money programme with Kot Luy to give students from TVET schools and universities in eight provinces practical financial knowledge.

We also invest in innovation and entrepreneurship. Our long‑term partnership with the Techo Startup Centre has been running since 2020, supporting programmes like the Reverse Innovation cohorts, the Digital SME Accelerator, the Digital Platform Accelerator, the Turing Hackathon, and exposure trips for startups in the region. We do more than sponsor. We sit on judging panels and work directly with young innovators so we can play an active role in shaping Cambodia’s startup ecosystem. 

Inside the bank, we develop young talent through the Wing Bank Young Winger Development Programme. It identifies high‑potential youth and early career professionals, gives them structured learning, mentoring, and real project rotations, and prepares them to lead in a digital financial environment. This is how we build local capability and a pipeline of future leaders for Cambodia’s economy.

Another initiative we are very proud of is our STEM program with the Cambodian Children’s Fund, which we launched in 2025 for International Women’s Day. The goal is to help girls from vulnerable communities’ access science, technology, engineering, and math education.

Through this programme, Tomorrow Academy is equipping classrooms with the digital tools students need and offering Wing Bank internships for university students. This gives young women real exposure to future careers in technology and banking and helps them build the confidence and skills to shape their own futures.

For us, investing in youth is both a responsibility and a long‑term commitment. When young people understand finance, learn technology and gain confidence, everyone benefits. It strengthens families, communities and Cambodia’s future workforce. 

And should corporations prioritise this? Yes. Today, companies are expected to contribute to social progress, not only focus on profit. When businesses invest in young people and the communities they serve, they create opportunity, support economic growth, and build a more sustainable future for the country and for business.

The banking sector is experiencing some pressure from high non-performing loan (NPL) ratio and low credit, seeing only slight growth since Covid-19. How are you navigating the situation, including the possible rise of bad loans? What was the net impairment provision for the financial year 2025?

The banking sector is in a period of gradual normalisation after Covid‑19, with credit and NPL trends evolving differently across various segments. At Wing Bank, we’re managing this environment with disciplined risk management and a proactive stance. We strengthened our underwriting standards early, enhanced sector‑specific monitoring, and supported viable customers, especially small and medium enterprises (SMEs) through responsible restructuring where appropriate. Our portfolio is well‑diversified across retail, SME and payroll‑based lending, which provides resilience compared with highly concentrated exposures.

On provisioning, we take a conservative approach under regulatory and IFRS 9 standards. Our coverage levels remain comfortable, and we’re confident in our ability to absorb potential stress. Our disciplined credit governance and digital monitoring tools put us in a strong position to navigate the cycle and continue supporting customers responsibly.

What is the loan outstanding balance for 2025 and year-on-year growth rate? What is the expectation of credit growth for this year given the current conditions?

As of the end of the financial year 2025, Wing Bank’s loan portfolio stands at about $2.2 billion, reflecting nearly 80 percent year-on-year growth. This growth has been measured and disciplined, ensuring we balance expansion with strong asset quality. 

For 2026, we expect moderate but improving credit growth of around 30 percent, depending on macroeconomic recovery, real-estate stabilisation, SME activity, and consumer confidence.

We anticipate the strongest momentum in retail, SME and digital lending, while maintaining a cautious stance toward large speculative loans. Our focus remains on sustainable, high-quality growth.

What is the size of the bank’s loan segments? How is Wing Bank expanding the SME portfolio and supporting businesses (which sectors)? Is there increased funding made available?

Our loan book is balanced across personal, SME and corporate clients, and our focus is expanding access to finance where it matters most. Cambodia has over 753,000 micro SMEs (MSMEs) employing nearly three million people, about 60 percent women and contributing roughly 63 percent of gross domestic product. That’s why SMEs are front and centre at Wing Bank. We’ve made borrowing easier with digital onboarding, faster approvals, cash-flow-based lending, and embedded finance across the Wing Bank ecosystem.

In 2025, we launched a $50 million Wholesale Guarantee Scheme with the Credit Guarantee Corporation of Cambodia to expand SME lending while lowering risk for entrepreneurs. We’re also backing agriculture and aquaculture with partners like the Cambodia Aquaculturist Association, LIONPRO, and the Ministry of Agriculture, offering financing of up to $500,000 for aquaculture and $200,000 for climate-smart agriculture.

And in December 2025, we announced $500 million to support SMEs and startups with the Ministry of Women’s Affairs, Customs and Excise, and the Ministry of Industry, Science, Technology and Innovation.

Looking to 2026, we’ll keep scaling SME financing, deepening partnerships, and helping business owners grow because stronger SMEs mean stronger communities and a stronger Cambodia.

Are there plans to list Wing Bank in the future?

Right now, Wing Bank is focused on strengthening our operations, driving our digital transformation and building long-term sustainable growth. An exchange listing is always something a well-governed institution can consider in the future, because it provides broader access to capital and supports transparency. But at this moment, there is no immediate plan or announcement regarding an IPO. We continue to review all strategic capital options in line with our shareholders’ priorities, market conditions, and our long-term strategy.

What is the outlook for Wing Bank and the banking industry for 2026? Do you have any plans to expand your digital and/or mobile banking platforms?

We see 2026 as a promising year for the banking sector, supported by Cambodia’s strong fundamentals. Its young population, fast‑growing digital adoption, continued urbanisation, and the government’s focus on SME development.

For Wing Bank, 2026 is about accelerating our digital‑first strategy, strengthening our ecosystem banking model, and deepening our support for SMEs and financial inclusion. On the digital front, we’re enhancing the Wing Bank app with smarter credit scoring, more personalisation, expanded digital lending, stronger cybersecurity, and additional merchant and ecosystem services.

With our solid digital payments foundation, Wing Bank is well‑positioned to build a fully integrated financial ecosystem, and we’re confident about the opportunities ahead.